Help & Support

Frequently Asked Questions

What is HoopWERX?

HoopWERX is a basketball training facility to help you get more Makes. We use state of the art tracking technology to improve your shot. You can also use one of our talented coaches to improve your game.


When are you guys open?
  • Mon - Fri (3:00PM - 8:00PM)
  • Sat - Sun (9:00AM - 11:00PM)

How do memberships work?

You can choose one of three membership options to receive a set amount of credits you can use each month. You can see our options here: hoopwerx.com/join


Can I purchase extra credits?

Yes, you can add more credits to your account through your dashboard. Higher memberships members receive a discount on additional credits. You can add credits here: hoopwerx.com/dashboard/recharge


Can I bring guests?

Yes, you can bring up to two friends to a session for an upcharge of $10 a guest.


Where is HoopWERX located?

5018 N Coolidge Ave Building 2, Suite A
Tampa, FL 33614


Can I get a free trial?

Certainly! We offer one free session for our first time users to test our facility, please visit hoopwerx.com/free-credit by clicking the link.


I'm having trouble logging in, what should I do?

If you have recently signed up for HoopWERX or have recently changed your password, check your email for your temporary password. If you are still having issues, use the Forgot Password page to reset your password.


What should I do if I forgot my password?

You can reset your password by clicking here. Enter your e-mail and then click "Request Reset". A temporary password will be sent out to your e-mail that you can use to log in to your account. You can then change your password in your account settings to whatever you like.


Question not listed here?

Send us your questions here: hoopwerx.com/contact